COMPLAINTS AND GOODS RETURN

Non-fitting goods will be replaced!

HOW TO PROCEED WITH GOODS REPLACEMENT OR RETURN?

Please contact our customer service for return procedures: info@nordblanc.hr

UNDER WHAT CONDITIONS CAN THE GOODS BE REPLACED OR RETURNED?

1. The goods must be returned within 30 days from their receipt.

2. The goods must not be worn and must be fit for further sale.

3. The goods must be wrapped in the original package, which cannot be damaged. Any use of a sealing tape, inscriptions, stickers, holes, dirt, grease, humidity, etc., is considered damage to the packaging material.

4. Try goods on in a clean and dry interior environment, as your complaint or request for goods replacement can only be settled if the goods are clean, undamaged, unwashed, dry and with their original labels.

5. Try purchased shoes on a clean and dry surface, for example, at home on a carpet, floor tiles, etc. If you decide to return the goods or file a complaint and the soles show signs of walking on them or (albeit slight) wear and tear, your complaint cannot be accepted. The box is part of the product, and in the case of goods return or replacement even the box must be clean and in good condition like the shoes inside it.

6. If returned goods are found to be damaged in a way that could not be caused by their manufacture (scratches, stains, torn off zipper lugs, etc.), the goods will be returned back to you at your cost.

COMPLAINT PROCEDURE

Before you decide to file a complaint please carefully read the Rules of Complaints, where you will find all of the information necessary for filing a complaint and also formulations of all rights and liabilities of the seller and the buyer.