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FREE postage for deliveries worth above 80 EUR Goods can be returned within 30 days info@nordblanc.hr
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SUMMER SALE UP TO 70%!

COMPLAINTS AND GOODS RETURN

HOW TO PROCEED WITH GOODS REPLACEMENT OR RETURN?

Procedure for goods replacement/return in 30 days

1. Fill out the pre-printed return form that came with your invoice. If you misplaced the form, don't worry! You can download and print a new one HERE.

2. Place the unused items you wish to return in their original packaging with the completed form. Remove all shipping labels from the original box.

3. If you no longer have the original box, you can use other packaging. Pack the box so that it and its contents will not be damaged during transport. Most importantly, do not tape over the original shoebox, as this will damage it!

4. Fill out the form at this link with your personal details in order to generate a shipping label or code. Enter your order number in the "Reference number" field. You will use this label or code to send the shipment back.

5. You will receive detailed instructions on how to send the shipment, along with the shipping label, to your email address.

6. We recommend keeping the email with the shipment number in case you need to file a claim regarding the delivery.

7. The fee for this service is €5, which will be deducted from the total amount for the returned goods.

UNDER WHAT CONDITIONS CAN THE GOODS BE REPLACED OR RETURNED?

1. The goods must be returned within 30 days from their receipt.

2. The goods must not be worn and must be fit for further sale.

3. The goods must be wrapped in the original package, which cannot be damaged. Any use of a sealing tape, inscriptions, stickers, holes, dirt, grease, humidity, etc., is considered damage to the packaging material.

4. Try goods on in a clean and dry interior environment, as your complaint or request for goods replacement can only be settled if the goods are clean, undamaged, unwashed, dry and with their original labels.

5. Try purchased shoes on a clean and dry surface, for example, at home on a carpet, floor tiles, etc. If you decide to return the goods or file a complaint and the soles show signs of walking on them or (albeit slight) wear and tear, your complaint cannot be accepted. The box is part of the product, and in the case of goods return or replacement even the box must be clean and in good condition like the shoes inside it.

6. If returned goods are found to be damaged in a way that could not be caused by their manufacture (scratches, stains, torn off zipper lugs, etc.), the goods will be returned back to you at your cost.

COMPLAINT PROCEDURE

Before you decide to file a complaint please carefully read the Rules of Complaints, where you will find all of the information necessary for filing a complaint and also formulations of all rights and liabilities of the seller and the buyer.